Shipping policy

1. How much is local shipping?

Orders over S$150 ship free. For orders below $150, a flat rate of S$10 applies for all standard local deliveries.

2. How long will it take my order to reach me?

For local deliveries, upon confirmation and full payment, your Better toys will reach you within 4-7 working days (excluding weekends and public holidays).

3. Do you do Express delivery?

We offer a 24-hour Express Delivery Service at $25/location, subject to courier availability. Send an email to websales@thebettertoystore.com for further enquiries.

Please note: A delivery is guaranteed within 24 hours of payment for the service and is not open to further requests for fulfilment in a shorter timespan. Deliveries made on Fridays for commercial and industrial locations will include Monday as part of the ’24-hour’ delivery promise, unless otherwise arranged. Delivery fee is not entitled to further discounts or VIP privileges, and does not constitute as ‘Amount Spent’ for any promotions, if any.

4. Can I use a forwarding address instead?

We are committed to providing a smooth and reliable delivery experience for our customers. For this reason, we do not ship to logistic intermediaries that we have no control or visibility over. Orders made using a Freight Forwarders’ shipping address will be automatically cancelled by our system within 48 hours. We also seek your understanding that should a non-commercial forwarding partner be used, we will deem the parcel as being received in full and proper condition upon delivery. This includes all private arrangements where the delivery address is not that of the intended end recipient. The Better Toy Store will not be held liable for any claims thereafter, including (but not limited to):

• Product Defects
• Packaging Damages
• Quantity Discrepancies
• Total or Partial Losses
• Process Delays or Disruptions 
• Any additional expenses incurred due to (but not limited to) the above

5. Help! You came and no one was home. (A note on re-deliveries.)

If we missed you (or your recipient) the first time round, we’ll attempt a second delivery free of charge. However, if we are still unable to reach you on our second try, there will be a $10 delivery fee for every delivery attempt thereafter. Please note that re-deliveries are no longer covered under our 4-7 working days delivery lead time. Alternatively, there is also the option for a self-collection at any of our store outlets. 🙂